Ordering Info & FAQ’s!

What is the minimum order amount?

Our minimum order is $30 (excluding delivery). This applies to both pick up and delivery orders.

When do I need to order by to receive my delivery on a specific day?

Our cut-off time for next-day delivery is 12pm/midday. E.g. Order by midday Monday for delivery on Tuesday, provided we deliver to your area that day. See the days we deliver to your area here: https://charliesfruitonline.com.au/delivery-areas/

What is your delivery charge?

Our Charlies Boxes and Set and Forget range are free-delivered, however there is a small delivery charge if you are buying from the Ugly Produce Box range or individual items in our online store.

Our standard delivery charge is $8.00

If ordering from our free-delivered range, you can add as many items on to the order as you’d like and the free delivery will apply for the whole order.

Do I need to be home to accept the order?

No you don’t! The box will be left in a safe location outside your house. If there is a specific place you’d like us to leave it, simply let us know the best place in the delivery instructions.

What payment methods do you take?

We accept payment online via credit/debit card or PayPal.

There is no fee for card transactions, however there is a fee associated with PayPal transactions.

Do you accept cash on delivery?

No we don’t. Payment must be completed via the website before an order is dispatched.

Do you deliver to my suburb?

Maybe! You can search your suburb on this page: https://charliesfruitonline.com.au/delivery-areas/
If you do not see your suburb on that list, or your suburb states “We do not deliver to this area”, we do not currently deliver there. We have just a small delivery company so we’re limited in the distance we can travel.

If you’d like to see your suburb on our delivery area in future, please contact us through the Contact form ( https://charliesfruitonline.com.au/contact-us/ ). The more requests we get for a suburb, the more likely we will be to add it to our area.

If we don’t currently service your suburb, please do not select a suburb close to you and write your actual suburb in the description or address line in order to get the order through. We may be unable to deliver your order and you will be refunded instead.

My order says “Completed” online but I haven’t received it yet. What does this mean?

We mark the order as “Completed” once it’s been printed and sorted to be passed on to the packing team. It does not mean your order has been delivered. Please refer to your confirmation email for the delivery date.

The website is only giving me the option for “Pick up in-store”, how do I get delivery?

If you don’t currently have a user account or are not logged in, the website doesn’t yet know where you are located so it will display “Pick up in-store” by default.
If you’re in the “Basket” page, there should be a button that says “Proceed to Checkout”. Click this button and the Checkout page will have sections to fill out your delivery address, after which it will allow you to change to delivery (provided we deliver to your suburb).

I received my order and I’m not happy with the quality of some items, what do I do?

We’re sorry to hear that! Get in touch ASAP after receiving the order by calling or texting 0490 364 541, emailing [email protected] or by putting an enquiry through the Contact Us form so that we can follow up for you.

Refer to our refund policy here: https://charliesfruitonline.com.au/refund-policy/

We require photos of the items in order to do a full follow up.

I was happy with the items when I received them, but some have gone bad way quicker than expected, what happened?

Charlie’s Fruit Online offers a 7-day freshness guarantee on items if stored correctly (excluding “Ugly” or “Budget” items).

Check out our storage tips here: https://charliesfruitonline.com.au/how-to-store-fruit-veg/

If you have stored the item correctly and they still went bad faster than expected, please don’t hesitate to get in touch ASAP by calling or texting 0490 364 541, emailing [email protected] or by putting an enquiry through the Contact Us form so that we can follow up for you.

Refer to our refund policy here: https://charliesfruitonline.com.au/refund-policy/

We require photos of the items in order to do a full follow up.